How do I change my phase?
Where can I find my meal plans?
What is the best way to structure/schedule the workouts provided?
How can I reach out to Nancy or the coaches for support?
When are new meal plans uploaded
Where can I find the Post Pregnancy Ab Rehab download?
How do I cancel my subscription?
Where can I find Nancy’s workout playlists?
I have recently switched phases, but the community area does not reflect my new phase
If this happens, then the phase can be easily updated by the moderators in the forum. Navigate to:
click “Add Topic” and request a phase change in the forum. One of our moderators will update your phase.
Technical Support FAQ’s
I cannot access the forums
This can be caused by a few reasons:
- If you have access to the content inside the application, but do not have access to the forums, our team has not configured your forum account yet. Please refrain from contacting support until after 24 hours from initial sign up.
- If you do not see the “Account” tab in the navigation, then there was a problem during initial sign up. The most common reason for this is navigating away from the sign up page before the payment has processed. If your payment has not been processed correctly then the forum account will not get set up. If this is the case, contact support.
Why am I not able to access member content after signing up?
If you are asking this question, then more then likely you did not enter your credit card information upon signing up! In order to access content regardless of the promotion going on, a credit card must be on file. Navigate to the registration link used upon initial sign up and enter your CC information on the second step of the form, from there you should see an “account” tab in the menu and you will have full access to the content.